These Terms and Conditions regulate the use of the online shop www.debosc.com (“the shop”, “DEBOSC”, “we”) and establish the rights and obligations of the customers (“the customers”, “you”) and of DEBOSC.
The purchases made through the shop DEBOSC entail the complete acceptance of these Terms and Conditions, which DEBOSC has the right to adapt or modify. In case of modifications, the Terms and Conditions in effect on the day of the purchase will be applied.
DEBOSC belongs to Maria Teresa Roura, NIF 40306057Y and residency in C/ Josep Fontbernat 7, 17160 Anglès (Girona). For doubts, questions or suggestions, please contact us by e-mail at firstname.lastname@example.org.
These general selling conditions are applied strictly to all product sales made in Spain (except for the Canaries, Ceuta and Melilla), Belgium, France, Germany, Italy, the UK, Austria, Ireland, Luxembourg, the Netherlands, Andorra and Portugal. For shippings to other countries or regions, please contact us at email@example.com.
The purchase process through the DEBOSC shop is quick, safe and extremely easy:
a. Choose the desired product and carefully read its description.
b. If necessary, choose the colour, the wood or the material of the producte you wish to purchase.
c. Indicate the quantity of items you want to buy and add them to the basket by clicking ADD TO BASKET.
d. You will be automatically redirected to the basket, where you will see the quantity and the price of the chosen products. Prices are expressed in euros (€) and include VAT.
e. Click PROCEED TO CHECKOUT.
f. Provide a billing address and, if different, the address where the order will be shipped. Once this is done, the total amount due, including VAT and shipping costs, will be updated.
g. Choose a payment method and check the Terms and Conditions box.
i. Click PLACE ORDER.
j. Add your payment information.
k. Once the order is placed, you will receive a confirmation e-mail. If you do not receive it within 24 hours, please contact us at firstname.lastname@example.org.
l. Once the order is placed, should you wish to make any changes, please contact us at email@example.com.
m. When the order has been prepared and sent, you will receive a second e-mail with a tracking number.
The products by DEBOSC are handmade and prepared one by one. The products offered on the DEBOSC shop stand as long as there is availability. We have the right to modify the stocking of products that are offered through the shop, and to interrupt the access to the shop at any point and without previous notice.
If we are unable to ship a product quickly, whether it is because there is a shortage of stock or because of other circumstances, we will let you know right away. You will then be able to decide whether to go ahead with your order or to cancel it. If you cancel your order, we will reimburse you.
The pictures and descriptions of the products available for purchase on the shop are approximate and do not compromise DEBOSC in any way.
Shippings are made within a maximum of 4 working days from the day of the placement of the o
The products purchased will be delivered directly to the address indicated during the placement of the order through a courier company. Delivery to the Iberian Peninsule (Spain and Portugal), the Balearic Islands or Andorra takes within 24 and 72 hores. Delivery to Belgium, France, Germany, Italy, the UK, Austria, Ireland, Luxembourg or the Netherlands takes from 4 to 10 days.
The shipping costs are as follows:
– Spain (minus Ceuta, Melilla and the Canaries): FREE
– Belgium, France, Germany, Italy, the UK, Austria, Ireland, Luxembourg, Portugal, the Netherlands or Andorra: 5 €
Is you wish to use a different shipping method or to place an order to a different country or region, please contact us at firstname.lastname@example.org and we will try to find a solution.
An order is considered completed when the product is delivered. Should you notice any anomalies in the products, please let us know by e-mail at email@example.com.
The prices that appear on the DEBOSC shop are in euros (€) and include VAT, and are in effect except in the case of typographical errors. DEBOSC has the right to modify prices without previous notice.
5. Payment methods
Purchases made at DEBOSC can be payed by one of the following three methods:
a. Bank transfer
b. Iupay platform
c. Credit or debit Visa, MasterCard or Amex cards
6. Return and cancellation policy
In compliance with the laws in effect, you may return any item purchased at DEBOSC within 14 natural days from the date of reception. You may return any DEBOSC article in the original packaging, sealed and in perfect condition without further explanation.
Before returning any item, please let us know at firstname.lastname@example.org. If a product is returned because of a defect or a mistake in the order on our side, DEBOSC will take care of the shipping costs of the return and, if that is the case, the new delivery. If a product is returned because you are not convinced, we will reimburse the product but we will not take on the delivery or return charges.
DEBOSC will reimburse the payment for any returned items within 7 days of its reception.
To cancel an order, please contact us at email@example.com.
If the cancellation is made before the order is shipped, you will be reimbursed the total amount payed. If the order is cancelled when it has already been shipped, we will reimburse the price of the product but you will need to take care of the shipping and the return costs.